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Here to Help Clear Up Any Questions!
We’ve compiled a list of common questions to help you better understand our artificial trees. If you have any other questions, feel free to reach out to us at: info@lyerse.com.
1. Packaging & Shipping
Why is the height of the faux tree received inconsistent?
The faux tree will be broken down into sections for shipping to ensure safety. Once received, simply splice the branches and make minor adjustments according to the instructions to restore the desired height.
Why do the branches look less full than in the pictures?
Our trees are shipped in separate pieces, and the branches and leaves can be adjusted to your preference. The photos were taken after careful adjustments to achieve the full look, and with some minor adjustments after unpacking, your tree will look just as full.
What should I do if my tree is damaged during shipping?
We take shipping safety seriously. If your tree is damaged during delivery, please contact us at info@lyerse.com with photos of the damage, and we will arrange for a replacement.
2.Product Care & Support
How can I make the artificial tree more decorative?
We recommend choosing a suitable pot based on your home style to enhance the decoration. We also offer a range of artificial trees that come with planters for your convenience.
Does the artificial tree require care?
To keep the tree in the best condition, we recommend gently wiping the branches with a damp cloth. If any branches are slightly bent, you can gently adjust them to maintain the tree's appearance.
Can the artificial tree be used outdoors?
Our artificial trees are designed for indoor use. We recommend avoiding prolonged exposure to direct sunlight to protect the tree's appearance and quality.
Can I return or exchange the product if I'm not satisfied?
We offer a 100% satisfaction guarantee. If the product you received is faulty or not what you expected, you can contact us at info@lyerse.com within the return window for an exchange or refund.
Didn't find your answer?
We always make sure that your shopping experience is as pleasant as possible, if you have any questions or need help, please feel free to contact our customer service team and we will do our best to solve the problem for you!
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